Refund Policy

Effective May 15, 2026

At Mac Squares®, we take great care in crafting our baked mac & cheese squares and shipping them frozen to maintain quality. Because our products are perishable, all sales are final. Mac Squares® cannot be returned, due to their perishable nature.

If you ever have concerns about your order, we’re here to help ensure a heart warming experience.

1. RETURNS & EXCHANGES

PERISHABLE PRODUCTS

Due to food safety regulations and the perishable nature of our products:

We do not accept returns or exchanges.
All sales are final.

This applies to all Mac Squares® products, including bulk orders and catering formats.

NON‑RETURNABLE ITEMS

We cannot accept returns on:

Sale items
Gift cards

2. REFUNDS

BEFORE YOUR ORDER IS PROCESSED

Orders may be eligible for a refund if you contact us before your order is processed or shipped.

If approved:

Refunds are issued to your original payment method
Processing typically takes 4–7 business days
Your bank or card issuer may require additional time to post the refund

If more than 10 business days has passed since your refund was approved, please email us at info@smacsquares.com.

AFTER YOUR ORDER IS PROCESSED

Once your order has been processed or shipped, we cannot issue refunds, as the product is perishable and cannot be returned.

3. DAMAGED, INCORRECT, OR QUALITY CONCERNS

While we cannot accept returns, we want every customer to love their Mac Squares®.
If your order arrives:

Damaged
Incorrect
Or you have concerns about quality

Please contact us immediately at info@smacsquares.com with your order number and photos, and we will do our best to make it right.

4. QUESTIONS OR SUPPORT

We’re here to help.
For any questions, concerns, or order issues, contact us at:

Email: info@smacsquares.com

Address:
Mac Squares®
227 Sandy Springs Pl Ste D456
Atlanta, GA 30328